Shipping policy
Shipping Policy
Effective date: August 22, 2026
This Shipping Policy describes how Pyke Glow processes and delivers orders within the United States, including available shipping services, applicable charges, tracking, and procedures for delivery concerns.
1. Service Area
Pyke Glow currently delivers to eligible addresses within the United States only. We do not currently ship internationally.
Available services for P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or locations subject to carrier restrictions may vary. Customers will see the delivery options available for their address during checkout.
2. Order Preparation Time
Orders are generally processed within 1–2 business days after payment is authorized and the order is verified.
Business days are Monday through Friday and exclude U.S. federal holidays. Orders received during weekends or holidays will begin processing on the next business day.
High order volume, promotions, holidays, inventory checks, payment reviews, or address verification may require additional processing time. Processing time is separate from the time a carrier needs to deliver the package.
3. Shipping Services and Prices
The following shipping services are available for qualifying orders:
Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99.
Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more.
Express Shipping: 2–3 business days — $15.00 USD.
Free Standard Shipping eligibility is based on the qualifying merchandise subtotal after discounts and before taxes or shipping fees.
When available, Express Shipping may still be selected for $15.00 USD even if the order qualifies for free Standard Shipping.
Carrier transit begins only after processing has been completed. Express Shipping shortens the estimated carrier transit period but does not shorten the regular 1–2-business-day processing period.
4. Total Delivery Estimates
The following estimates include both processing and transit:
Standard Shipping: approximately 4–7 business days.
Express Shipping: approximately 3–5 business days.
Delivery estimates are not guaranteed arrival dates. Weather events, holidays, carrier network interruptions, emergencies, transportation delays, or other circumstances outside our reasonable control may affect delivery.
Applicable taxes, including tax on shipping charges when required, will be calculated and displayed at checkout.
5. Confirmation, Tracking, and Split Shipments
An order confirmation will be sent to the email address entered at checkout. Once the package is shipped, we will send a separate confirmation containing available tracking information.
Tracking may take up to 48 hours to begin showing carrier activity after a label is created.
Some orders may be fulfilled in more than one package. Customers may receive separate tracking numbers for split shipments, but no additional shipping charge will be added beyond the amount originally displayed at checkout.
6. Correct Shipping Information
Customers must provide a complete and accurate shipping address, including apartment, suite, or unit information when applicable.
If an address needs to be corrected, contact Pyke Glow as soon as possible. We will attempt to make the correction before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to the carrier.
Additional shipping costs may apply if an order must be resent because of an incorrect or incomplete customer-provided address. No additional charge will apply if the error was made by Pyke Glow.
7. Order Changes or Cancellations
Customers should contact us promptly to request a change or cancellation and provide the applicable order number.
We will make a reasonable effort to complete the request; however, changes and cancellations may no longer be possible after the order enters processing or ships.
When an order is successfully canceled before shipment, the payment will be refunded to the original payment method.
8. Delays Before Carrier Acceptance
If we cannot ship an order within the stated processing period, we will notify the customer and provide a revised expected shipping date when possible.
The customer may accept the revised date or cancel the affected order for a full and prompt refund to the original payment method.
If a revised date is unavailable, we will provide information about the delay and allow the customer to cancel before shipment. If required consent to the delay cannot be obtained, we may cancel the affected order and issue the appropriate refund in accordance with applicable law.
9. Carrier Delays and Lost Packages
Tracking scans may occasionally be delayed or incomplete. If a package has no tracking movement for an extended period or appears lost, please contact us with the order number and tracking information.
Pyke Glow will assist with the carrier investigation and provide an appropriate resolution based on the shipment circumstances and applicable consumer law. Customers will not be required to resolve an eligible carrier claim without our assistance.
10. Package Marked as Delivered but Missing
If the carrier marks a package as delivered but it cannot be located, customers should:
Confirm that the order contains the correct delivery address.
Check the mailbox, entrances, porch, garage, and other secure locations.
Ask household members, neighbors, reception personnel, or property management.
Request available delivery details from the carrier.
If the package remains missing, contact Pyke Glow so we can review the delivery and assist with the next steps.
11. Damaged, Incorrect, or Incomplete Deliveries
Please notify us promptly if a product arrives damaged or if the shipment contains an incorrect or missing item.
Include the order number, a description of the problem, and clear photographs of the product, shipping box, packing materials, and shipping label when available. Keep the affected item and packaging until the review is completed.
12. Returned and Undeliverable Packages
A package may be returned because of an incomplete address, refusal of delivery, carrier restrictions, or unsuccessful delivery attempts.
If an order is returned to us, we will contact the customer regarding available refund or reshipment options. Additional shipping charges may apply when the return resulted from customer-provided information or delivery refusal. Reshipping will not incur an additional fee when the return was caused by our error.
13. Returns and Applicable Rights
Returns, exchanges, and product refunds are governed by the separate Return and Refund Policy published on our website.
Nothing in this Shipping Policy limits rights that cannot legally be waived under applicable consumer protection law. Where a provision conflicts with applicable law, the applicable legal requirement will take priority.
14. Contact Us
For shipping questions or assistance with an existing order, please contact:
Trade name: Pyke Glow
Email: support@pykebeauty.com
Address: 13608 Garforth Ave, El Paso, TX 79928, United States
Phone: +1 (915) 346-8892